FAQs

Making a decision about caregiving for a loved one is never easy. To be comfortable  with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us. We’ll be glad to speak with you about your specific family situation.

We’ve compiled a list of Frequently Asked Questions to help you navigate the process in choosing in-home care.
 
How is the privacy of my information maintained?
 We adhere to all applicable federal and state guidelines related to privacy of  personal and healthcare information. This starts once we have a formal services agreement,before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client’s- or formal consent. Your information is never sold to a third party under any circumstances. In fact only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.
Do I pay the caregiver directly?
No. You (or an authorized representative) are only involved are only invoiced after the completion of services. Usually this happens weekly. You never have to pay caregivers directly. And you’ll never be asked to pay an additional fee to any employee.

What are the costs of Caring Shepherd HHC Agency, LLC services?

Every family we serve receives a Custom Care Plan specific to their budget. Several factors help determine the exact cost:
*Number of hours of care per week
*Area of the country where services are provided
*Level of home care services received (non-medical, skilled nursing, etc.)
Our home services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.
We always provide a written rate prior to initiating care services. Rates will never increased without a thirty day notice.
 
Are homecare services covered by insurance or Medicare?
Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don’t pay for the type of hourly  personal care service that Your Home Care Agency provides. Caring Shepherd HHC Agency, LLC may be able to provide documentation to third parties such as long-term care insurance companies that help you obtain the best coverage possible.
 
Do I need a physician’s authorization for your service?
No. You don’t need a pre-authorization, pre-qualification, certification or even a prescription for Caring Shepherd HHC Agency, LLC services. You choose the services you want ,when to start those services and how often those services are used.
If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to process. This includes providing any documentation you need for reimbursement by an insurance carrier.
Can I change or discontinue my services my loved one receives?
You can change the number or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible  as possible with your loved one’s care. Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with Caring Shepherd HHC Agency, LLC at your discretion.
 
How can I verify a shift was completed?
Caring Shepherd HHC Agency, LLC Healthcare  uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide a written verification at any time.
 
Can Caring Shepherd HHC Agency, LLC Healthcare help with medications?  
Some Caring Shepherd HHC Agency, LLC professional’s are licensed and can administer medications. Check with your Caring Shepherd HHC Agency, LLC professional on the services they can provide to your loved one. Regardless of whether one of our professional’s can administer medicine, they can always assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services.
 
Beside a room and a bed, what do I have to provide for a Live in Aide?
A room, bed, linens and meals are the basic provisions needed. Live in caregivers should be treated like a family member would. They live in the home, share meals, and conversation, but are there to provide services to the client.
Are your caregivers insured and bonded?
Yes. Every caregiver is a Caring Shepherd HHC Agency, LLC employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.
 
Will I have a choice of who comes to my home?
Yes. We encourage your involvement in the decision- making process. And with our proprietary screening and selection system, you can rest assured that we do our best take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers(as allowed by law).
What happens if the Caregiver becomes ill or are otherwise unavailable? What are the alternate arrangements? 
If the caregiver becomes ill or needs to take days off, then a backup Caregiver will be provided. We have office staff on call 24 hours a day 7 days a week in case of any scheduling emergencies. The Office Manager or Care Coordinator. They will  assure someone will provide care for your loved one. 
How do you document  your services were completed?
 There will be a Care Binder in the home. This binder includes all Caregiver notes, the Care of plan for the client and the time cards for the Caregiver. Every week each Caregiver is required to submit their time card as well as the carbon copy of the time card as well as the detailed weekly log that accompanies it. A carbon copy of this Time card/ Care log will be left in the binder each week. All of our caregivers work under the Supervision of a Registered Nurse and the RN will also check in by phone and in Person.
 
Are your caregivers insured and bonded?
Yes. Every caregiver is a Caring Shepherd HHC Agency, LLC employee. To help ensure the  safety and well being of our clients, we perform a criminal history background clearance and cover each caregiver with the general liability and workers’ compensation insurance.